Archive for April, 2008

The Madness and Wisdom of Crowds

Wildebeest Migration

Two books.

Extraordinary Popular Delusions and the Madness of Crowds - Charles Mackay.

The Wisdom of Crowds: Why the Many Are Smarter Than the Few and How Collective Wisdom Shapes Business, Economies, Societies and Nations - James Surowiecki.

Maybe you’ve heard of them or even read them. Right now, it does not matter.

Mackay addresses ‘popular delusions’ or ‘mass hysteria’ - how following the herd can be a bad idea.

Surowiecki takes the position that the herd can make better [collective] decisions - under certain circumstances.

Mackay and Surowiecki seem at odds with each other. Mackay advises caution in following the herd. Surowiecki thinks that the herd can provide useful insights.

Now for nature to enter the fold.

Did you know that almost 2 million herbivores migrate in what is called “The Great Migration” - every year in Africa? The reason for undertaking such an epic journey is quite simply for food.

What I find fascinating is that whilst there certainly a wisdom of crowd behaviour in this mass migration; mainly that there is safety in numbers against the predators that have easy access to food due to the vast amount of choice available. There is also the madness of the crowd, because due to the nature of moving in a mass, events, such as an attack by predator, such as a leopard on an individual animal, can trigger panic and cause the death of many more.

Let me explain this a little more.

I saw a documentary on the mass migration of the wildebeest the other evening. They’d made their way across the plains in two groups. The first group was ‘greedy’ to cross the Mara River in order to get to the other side where the lush fields of green awaited them. They crossed the river once they reached it and due to a lack of adequate numbers, were easy pickings for the lions, leopards, cheetah’s and crocodiles. Good for the predators as they have easy pickings. Bad for the wildebeest and other animals involved in the first crossing as they don’t have the herd to protect them. [That is to say, the predators feel less ‘comfortable’ when confronted with a herd of hooves to collectively protect one another from their attacks.]

Now, when the bulk of the herd arrived to cross the river, they picked what seemed to be an ideal crossing point. Ideal, in the face that the crocodiles were also ready to leap in to action. It makes sense for both predator and prey. A shallow and narrow enough point in the river meant that it would take less time, require less effort and be a relatively safer option than a wider part of the river where more time in deeper water would mean greater risk to the crocodiles in particular.

The bulk of the herd started their crossing at a narrow and shallow [enough] point along the river. In they plunged and off they went. The crocodiles also fired up their routine, as did the other predators. It was business as usual. During this exodus though and on the day of shooting a specific part of the river, a leopard decided to attack after slinking alongside the river and pouncing at what was to be for the wildebeest, an inopportune moment. The action of the leopard caused panic. Initially the leopard missed the target it was after, however, due to unwittingly inciting panic, the entire head of the river crossing herd, decided to move off to another location to cross the river. This they did, however, it was at their own folly.

The new location seemed fine and fair enough. Similar optimum crossing conditions as before, however there was a problem. The river bank on the opposite side of the crossing point was too steep and had no easy access route for the wildebeest to successfully cross the river to the other side. The bank was just too steep. In fact it was a precipice, which in turn, made it a cul-de-sac. A dead end. Quite literally, as the wildebeest stormed across the river and started to reach the other side, they came to face a space problem. There was not enough on the other side of the river to allow for their numbers to gain an adequate footing and therefore, perhaps, figure out another way to overcome the river bank that they could not get over. The knock-on effect of this was that soon the river bank was overpopulated and the animals were starting to trample each other, either back in to the water or in to the mud, where many of them were injured and later died. Added to this, the crocodiles did not have to do very much in the way of exposing themselves to danger, because they just had to wait for the animals to give up or die in the process of attempting to cross the river. The other predators also had an easier time, because they too could take advantage of the sad demise of the wildebeest because of the herd mentality that was in operation.

Whilst the crowd had been successful in detecting a safe enough path over the river, the crowd also was responsible for the death of many of their own when they hit the panic button due to a single event that disrupted the plan and changed the fate and fortune of the herd. From the perspective of the predators, this was a great decision. Less risk and more food. Winning!

So where does this lead us?

The end result. The wildebeest & co. managed to cross the river in great enough numbers to ensure the survival of their species by getting to the optimum grazing grounds. As a group they made a successful crossing. Some of them died in the process, not necessarily due to the predators lurking about, but due to a weakness that seems to be inherent in mass, crowd or herd behaviour. We might call this “The Lemming Effect” - with excuses to all lemming fans across the globe. On the whole though, the deaths or losses to the herd did not seem to cause any serious threat to the future of the wildebeest - and we’ll guess other animals crossing as well, too. Every creature can make a mistake. Even wild animals. Humans, certainly too.

The predators also scored a success. Regardless of whether or not the wildebeest took a wrong turn or made a mistake in deciding their path across the river and over the river bank, they still managed to get what they wanted. Food. Food for themselves and food for their own kind, as well as, food for their young. On the whole, every participant gained, if you consider the collective good of all. Risk and reward were factored in to both camps of prey and predator, with reward seeming to come out on top. This, in the face that there were injuries and deaths - on both sides - the show still went on going.

Wisdom and Madness worked together to form the end result.

What however is the relevance of the migration of the wildebeest and the ‘migration’ of human beings? I am not talking about the physical migration of human beings here, but in more specific terms, the migration of world finance. In yet a more specific reference, I am aiming at the movements of stock markets.

At this moment in time there is mention of the “credit crisis” and how it is going to have adverse effects - namely - recession. Global recession that is.

Stock markets go up and down all the time. It is the nature of the stock market to do so. This is called a cycle. It is a pattern. People make money by placing bets on the outcomes of various businesses and either win or lose. In certain periods of time, there is a tendency for these predictions to be accurate and at other times, not. The degree of prediction correctness rests within the markets and the players who influence the markets. Super simplified, I know.

The point though is to see if we can draw a parallel between the wisdom and madness of crowd behaviour to see if whether or not, like the example of the mass migration of the wildebeest, whether or not there are any correlations towards helping us to find some learnings and thereby help us lessen the blows of market conditions when things go sour. This might seem nice in theory. In practice though, would it make any difference if we did in fact find something useful to learn from the above?

I somehow doubt it. Sadly enough, it is my honest belief that even if we were armed with some startling insights and could indeed educate the individuals in a herd, not to get spooked by the actions of an individual or even small groups of individuals, because they did not have correct or accurate information and thereby cause the demise of many others, who haplessly trust and follow the lead - then maybe better alternative choices would be made. The predators would get their full. Take that for granted. The herd though will lose fewer numbers. We hope. Then again, and perhaps to be a little controversial here, what if we don’t really concern ourselves with the fact that there can and will be ‘collateral damage’ along the way, and instead of looking out for those outside of our ‘group of concern’ - we just - focus on those who matter to us most and consider ourselves lucky, fortunate or even wise enough to know, when to join in with the madness and wisdom of the crowd and when to rely on our own individual responsibility to make judgments when we should move in another direction, taking an alternative course an avoiding the trampled down or eaten up fate of others?

This seems to make sense to me. Just how though, is this going to be possible? Is experience going to teach us when to make a move or when not to make a move or make an alternative move? Will luck play a role? Insider or expertise knowledge? Perhaps the smart solution is to establish a threshold of ‘necessary awareness’ and measure the necessity of this knowledge in combination with present conditions, future predictions and personal goals.

An interesting topic in my opinion and perhaps one worthy of some future exploration at a later point in time. For now though, this very basic introductory article, stemming out of a documentary and the recent movements of the stock market, make this an interesting subject topic to discuss. Do you have any thoughts on this? If so, let’s chat!

Global Mobile Advertising Guidelines

The Mobile Marketing Association has released their Global Mobile Advertising Guideline.

The Mobile Marketing Association (MMA), which represents more than 600 companies across the mobile marketing ecosystem, today announced the release of its global Mobile Advertising Guidelines. The first set of global guidelines issued by the association, are designed to encourage the uptake of mobile advertising by brands worldwide whilst enhancing and protecting the customer’s experience, by creating a framework for brands and media companies to deliver mobile advertising in a positive and consistent way. The guidelines have received industry endorsements from associations such as IAB UK and Mexico, dotMobi Advisory Group (MAG), ADMA and others.

You can download the guidelines in a PDF over here.

Mobile Trends 2008 - America’s Emerging Mobile Web [from Marta Strickland]

Another fine presentation IMHO.
I’ll follow up with the new guidelines for mobile content creation either over the weekend or early next week.

10 Principles Of Effective Web Design [from Smashing Magazine]

Usability and the utility, not the visual design, determine the success or failure of a web-site. Since the visitor of the page is the only person who clicks the mouse and therefore decides everything, user-centric design has become a standard approach for successful and profit-oriented web design. After all, if users can’t use a feature, it might as well not exist.

We aren’t going to discuss the implementation details (e.g. where the search box should be placed) as it has already been done in a number of articles; instead we focus on the main principles, heuristics and approaches for effective web design — approaches which, used properly, can lead to more sophisticated design decisions and simplify the process of perceiving presented information.

Okay, so I have been changing the layout and design of this blog semi non-stop, since I fired it up not so long ago. I’m still not happy with it - far from it actually - however - as my mind bubbles and brews over what to do, I’ll stick with adding in content.

The full article where the excerpt from above come from can be found over here.

Well worth a read I’d say.

Widgets 101 - The Web Beyond [by Marta Strickland]

Buying In by Rob Walker [and then some!]

The Secret Dialogue Between What We Buy and Who We Are

Brands are dead. Advertising no longer works. Weaned on TiVo, the Internet, and other emerging technologies, the short-attention-span generation has become immune to marketing. Consumers are “in control.” Or so we’re told.
In Buying In, New York Times Magazine “Consumed” columnist Rob Walker argues that this accepted wisdom misses a much more important and lasting cultural shift. As technology has created avenues for advertising anywhere and everywhere, people are embracing brands more than ever before–creating brands of their own and participating in marketing campaigns for their favorite brands in unprecedented ways. Increasingly, motivated consumers are pitching in to spread the gospel virally, whether by creating Internet video ads for Converse All Stars or becoming word-of-mouth “agents” touting products to friends and family on behalf of huge corporations. In the process, they–we–have begun to funnel cultural, political, and community activities through connections with brands.

This might become the next hype book on the minds and lips of the marketing industry professionals. It might not. Who truly knows where “Serendipity Meets Strategy” these days; not just for this book, but for many other products or services that are marketed to “The Unsuspecting, but Curious World” today.

Yes, what lies between the two quoted titles above are books that could be, might be and some might even say, should be. They are my creations; off the cuff and on the fly.

Buying In vs. Selling Out

Let’s get more Marketingexistential - okay, so that was a mouthful and meaningless.

When and whilst I was studying Franklian psychotherapy - and we’ll dip in to what this means in a second - Logotherapy - we’ll hit the following assumptions:

  1. The human being is an entity consisting of body, mind, and spirit.
  2. Life has meaning under all circumstances, even the most miserable.
  3. People have a will to meaning.
  4. People have freedom under all circumstances to activate the will to find meaning.
  5. Life has a demand quality to which people must respond if decisions are to be meaningful.
  6. The individual is unique.

Okay, so maybe that looks a little mumbo-jumbo-ish - so we’ll reduce a little further.

  1. Life has meaning under all circumstances, even the most miserable ones.
  2. Our main motivation for living is our will to find meaning in life.
  3. We have freedom to find meaning in what we do, and what we experience, or a least in the stand we take when faced with a situation of unchangeable suffering.

So, how do I link Marketing to Franklian Psychotherapy? Quite simple. Values. Marketing has by and large got a lot to do with addressing and communicating to what people value. What’s important to them. Franklian Psychotherapy has got everything to do with addressing, communicating to and helping to find what a person values.

Now if you’ve noticed the “Words of Wisdom” on this blog, then you’ll see Aristotle appear from time to time reminding us that we are what we do. We do what we value. Our values do not necessarily have to be lofty ideals of what we should value - nope. People can also value fear, anxiety or even stress - along with courage, calmness and being relaxed. Sounds a little bi-polar now, does it not? We’ll not plumb that depth in this posting.

I’m going to oppose the notion that “Brands are dead” - I’ll say that they are even more alive today than they ever were before! Having 8598 friends on Facebook - personal branding on speed. Having 287,321 friends on MySpace is personal branding on speed and steroids. Branding is far from dead. Branding is coming alive - or rather - has the opportunity to come alive - if only it were seen more that way.

I’ll also challenge the assumption that “Advertising does not work.” Come on now, get real! Of course it works! I think that quite often, the assumptions that are made to make such pronouncements are wrong, wrong and wrong again. Why? Advertising through the “Big 3 of Media” might seem dead-enough - or - deadish - but they’re not dead. Bleep. Bleep. Bleep. Yes, the monitor is still working.

What has changed and this is absolutely no secret, is that fewer people are sitting glued to the TV’s exclusively these days and/or only are receptive to Outdoor Advertising and Print Advertising, where it is relevant to them and their interests. The thing is - again - no biggie - is that there is just a whole lot more media out there, competing for the attention of people. Let’s use a simple analogy.

You go to your favourite restaurant. They have 3 items to select from for a starter. You’ll pick what you like best. They have 3 items for the main meal. You’ll pick what you like best. They have 3 items for your after dinner treat. You’ll pick the one you like best. There might be 3 other options for a beverage; tea, coffee and water. You’ll pick what you like best. Simple.

A few years down the line, you’ll go back to that restaurant. There are now 30 starter items. 30 main meals, 30 after dinner treats and 30 drinks. If you’d been living in a cave for all that time inbetween your last visit and your new visit, you’d naturally be overwhelmed.

If on the extreme end and out of curiosity + excitement, you decided to live large and ordered absolutely everything as well as had the time, patience and stretchable clothing to manage what was coming up, then you could at the very least, sample everything and decide on what you liked and what you did not. You’d think it was a good idea to take note of what you liked and provide this feedback to the restaurant manager. The results of this process were that you definitely knocked 10 of each off your list, so reducing what you think you liked to a more manageable number, hopefully, you think, allowing you to decide on a little less the next time you came around for a bite. The manager makes note of these preferences you have stated.

You come back a few months later, having worked off the excess you accumulated from your marathon eating run. So, the manager presents you with a menu that resembles your selections from the last time. Super. However, you’re once more overwhelmed at the delicious choices so you go wild once again. This time though, you order less. Less time is consumed to go through all your sampling and less time is spent working off the excess, once you leave again. You do however, decide to reduce your preferences down to a list of 10 from each category. You’re pretty sure, you like those best. You’re actually getting a little fed up now from all that sampling. You want something simpler. You stick with this - as a decision on the spot and then tell the manager of your new selections. Great! They are noted.

The next time you come in, you get your menu again and you’re pretty satisfied with it. The manager might tell you that there are now more choices, lists them and you might decide to add one to your list, shuffling out one of your choices you previously selected, because it was already a 50/50 decision you made whether or not to include it on your list. This may happen from time to time in the future, however you don’t consciously think about it. Someone else can do the legwork for you and if you’re in the mood, you’ll give a go. Why not? It is “new” and probably better - right? ;)

So, on this, your third visit, you settle down to one of each. You’re happy with this, tell the manager to keep the others on your menu, so that you can have some variety when you come back again. Great!

You’ve decided what you like and those who make and serve it to you, know this as well. That’s optimal. You can also experiment and substitute. The reasons for this may vary because you’ve heard about or seen another dish that you might fancy. You still though, have your core faves and those who filter in and out of popularity as time goes by. Nice.

The same can be said of other things and going back to reality. There are for the most, loads of substitutes on the global menu of products, services and ideas that you value. Things that are important to you or you think they are important to you. You select and sample, based on how you think and feel about what is being offered to you. The thing though is, and returning to the restaurant analogy, is it now your restaurant or rather an extension of the type of food you’d like to see coming out of your kitchen or is this some sort of value enhanced or value added experience that gives you some meaningful pay-off to your food desires? Further to this, if the concept of ‘yours’ extends beyond the idea of ownership of property, might we not say that it is the ownership of your emotions and the values you bring in to being to attach personal value to what’s on offer that are most important here? You don’t own the restaurant. You visit it and pay for what you want. You make choices and those choices have meaning and by that virtue, have value. Are you “Selling Out” or “Buying In” - do you know the difference / similarity? Conundrum The Barbarian!

How about “Buying Out” and “Selling In” - man - now we’re talking!

More seriously, what brands seem to miss sometimes are that there are more and more and more … choices.

Why? There’s more and more media. This means more and more menus, with growing and growing alternatives to their products. Saturation points are like tides; they rise and fall. Brands that saturate rise and fall. Some even die. People have become more critical - no doubts on that. The chat at the pub / bar / local watering hole about a brand or brand experience has now been flung open to the world. A gripe can be amplified, if identified with, around the globe in no time.

Vice versa, a positive experience can also follow the same path. Both will have money implications. That’s where it will count and that’s where it will hurt or help a brand. Especially the big brands. The masses don’t care if Bradley Pitbull, D-Grade actor suddenly due to a badly done root canal, crashes his VW Beetle in to a lampost. Who is he anyway? If Brad Pitt did that. Well now, would that not be news? Perez Hilton, [you Teflon lubricated stalker] would be all over that like a very bad rash. You somehow identify or empathise with Brad, but not Bradley. One you know, one you don’t know and for those who do know Bradley, they might care, they might blog about it, put a petition online to save his tooth / career / VW Beetle.

So with the menu overloaded with choices and options, your Inbox looking like a wildly infested garden filled with weeds that you decided to subscribe to, your social networking profile jam packed with every little niche, nook and cranny you can think of to ‘describe yourself’ as well as your RSS feeds overflowing like a Tsunami on a bad hair day … arrrghhhh … you’re doing your head in. On top of this, you’re having advertising thrown at you. More choices about what to do with your time, money and headspace. Maybe that cave is not such a bad idea after all!

That’s if you take this all too seriously. You should not. What you should do is be able to decide on what you like, when and how you’d like it and be able to communicate this to others. You need to be able to set some boundaries and adjust them as you adjust and change. That’s you as the person. The brand should be aware of this and check with you from time to time to see that what you wanted before is what you still want now. What if their newsletter is no longer relevant to you? If a brand offered you the option to either switch over to some other news or opt-out altogether, then maybe you’d think they were pretty damn cool. They were thinking about you and not for you. Maybe also if people were not so hyper-critical and realised that certain brands make certain products. A hair stylist is there to style your hair. Simple. You go there, have your haircut and voila. Done. The brand of jeans you like; you buy them and wear them. You don’t ask them for a haircut now, do you? Get real. They don’t do hair. Their passion is jeans! Do the brands that offer cross-overs know this from you though? Probably not. You’ve got no means to chat about what they offer you, so you don’t have a bi-directional conversation with them to - change the menu - to what you like. You, as a person though, have to honour your requests though, and that’s not unreasonable to ask. It costs money, time and headaches to give you what you want. Don’t be rude and then bugger off when you get what you actually want.

Wow, we have digressed some now, have we not?

From a new book on the shelves to existential psychotherapy to choices, to showing some love for the brands you like or even love. The parts of this whole are encapsulated in the meaning of this diatribe and that is you - the individual and the collective - are important. You can help make changes; meaningful ones that add value to your lives and the lives that brands live - through you. Technology has not just increased the amount of media and decreased the cost of media, but it has also increased the amount of players that can enter a market and decreased their costs of having a chance to survive.

And here we end this posting. Loads of open ends. Lots to talk about. It is just a matter of when. You have the how.

Prosper.com - the P2P Lending Marketplace

I first came across “micro-loans” whilst in South Africa some years ago. In fact it was because of a disreputable lender that my attention was drawn to micro-loans. The lender had set a ridiculous interest rate and had withheld an identity document of someone I met. Loanshark or really servicing a genuine need? I wondered.

Some years prior to that, whilst twiddling my thumbs and wondering where things were going, it occured to me that maybe there was something to be said and done about people online lending small or even large amounts of money to each other. A sort of online virtual bank. Thinking that the corporate banking world would snap this up or regulation would kill me before I even started trying to put this in to some sort of plan of action, I regretably watched my idea come to light elsewhere. Actually, I know that it was not my idea. It was an idea shared by others as well. Quite obviously.

Of late, the issue of alternative finance and alternative financing has once more sprung up. At a birthday party I had a conversation with a guy who had an idea, which at the time did not seem to make a lot of sense to me. I could not see where he was going to make his money, using another finance alternative online. Coming across Prosper though, makes me wonder if maybe he actually was on to something. When he’s back from vacation, I’ll be sure to have a chat to him. Given the current financial meltdown, banks seizing up on their credit lines and people still wanting to make a healthy return on investments, perhaps there is indeed a market for what he was proposing. We’ll see.

Nevertheless, I suspect that P2P lending / finance is going to evolve and eventually involve the insurance business. If you’ve any thoughts or want to start a discussion here, then please do so.

Funny German Ad

A funny German Ad. Worth a watch.

Vodafone offers new Madonna album track downloads at 1 euro a pop

Hey, guess what? Vodafone Netherlands is switching on to music. What? Yes, I’ve just discovered that as of April 21, 2008, that it is possible to download tracks from Madonna’s new album, Hard Candy. The LA Time review of it can be found here.

Truth is, it is not Madonna that is actively promoting her album in advance of the April 28 2008 release date. It is Warner Music, who has teamed up with Vodafone [globally?] to perhaps expand their digital business along with Vodafone. Not a bad move I’d say. Still though, how is this going to compete with iTunes? Maybe that question is irrelevant for now.

In a later posting we’ll get in to future developments in music, perhaps even interviewing Daniel Cross and a few others who have been saying some interesting things about the future to come.

Keep you posted on developments.

:: Update

Indeed, it is a Vodafone deal that crosses borders. According to the Vodafone press release, this is indeed the case.

An excerpt for you here:

Vodafone, the world’s largest mobile operator by revenue, and Warner Music International (WMI) have completed an agreement allowing new music and mobile content from Madonna’s highly anticipated new “Hard Candy” album to be distributed and promoted exclusively to Vodafone customers around the world, prior to the April 28th global release of Madonna’s 11th studio album for Warner Bros. Records.

Starting on April 21st, a total of seven tracks from “Hard Candy”, with songs by the multi-platinum, Grammy-winning singer, songwriter and video visionary, will be released at a rate of one a day counting down the week before the album is available. Each track will remain live for 24 hours for download before being replaced by the next one.

In addition, Vodafone customers in selected markets including Spain, Portugal, Germany and Belgium will get exclusive mobile access to the newly released single “4 Minutes”, effective immediately.

Who’s next? What’s next?

YouTube - Nokia N96 Ad

On February 11th 2008, Gizmodo carried a review of the Nokia N96. The follow-up to the Nokia N95. Having shifted 7 million or so units of the N95, you might say that it has been something of a success.

What makes the N96 special and worthy of a post, is that it is a DVB-H [Mobile TV] enabled phone. Now, imagine that this handset sells another 7 million products for Nokia. That means 7 million screens capable of Digital TV. That means 14 million eyes could potentially be exposed to even more content. Advertising revenue would go up, however it might be wise to have opt-in advertising models, where people decide which brands they want to receive communications from. If we really wanted to add some value and perhaps scare a few people, we might even consider a TV show, dedicated towards recommending which ads are worth watching and which ads are note. That’s heresy. I know. However, in an age where Tekzilla exists, you can be sure that there’s space for a show that looks at advertising with an ‘Heretical Eye’ - because as Tekzilla says in their about;

“Embrace digital technology. Join the Tekzilla crew and make your tech work better for you. Or you can go live in the woods with an axe. Every Friday, Patrick Norton delivers product reviews, computer help, tech tips on everything from iPods to camcorders, HD to the Internet, plus do it yourself projects.”

We could always say;

“Embrace advertising and media! Join the Heretical Eye team and make advertising and media so much better for you. Or you can bury your head in a trashcan, hoping the billboards will go away. Every Monday, Lyndon Lawrence delivers advertising reviews, consumer help, media tips on everything from TV ads to online banners, Mobile Digital TV, to navigating Google advertising, plus the ‘Guerilla Guide to Advertising’ - what more could you want?”

Any takers? ;)

My prediction is this - still - DVB-H is a sleeping giant with LOADS of potential for EVERYONE.